Allerhope House 

Guest House - Rothbury - Northumberland  

Terms and conditions

Arrivals

Check in time on day of arrival is between 4pm and 8pm.

Cancellations Policy
In the event of cancellation all costs in relation to the booking will be payable if the cancellation is within 14 days of arrival.
We will endeavour to re-let the room and you will only be charged for the periods not re-let.
You are strongly advised to have adequate insurance in place to cover all eventualities.
Please contact us for details if required.

Guest Registration and Data Protection

Under the Immigration (Hotel Records) Order 1972, all accommodation providers must record the details of guests aged over 16, including the date of arrival and departure, full name and nationality. If a guest is not a British, Irish or Commonwealth citizen, the B&B must also record their passport number, place of issue and next destination. This information must be kept for at least 12 months. 

All clients will therefore be asked to fill in a registration form on arrival.


Privacy Policy

This Privacy Notice explains how we at a Allerhope HouseGuest House use any personal information we collect about you.

What information we collect about you

When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking.

How we use the information we hold on you

We will use your email address to send you confirmation of the booking.

After your stay we also send you an email checking everything was ok with your stay and your journey home.

We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.

How is your data stored

All of the personal data you supply us, as part of the booking process, is stored securely on A Paper Booking Form and stored in a locked office.

We will not share your information with any third party unless there is a legal reason for doing so.

Marketing

We do not store a distribution list, therefore your data is not used for third party marketing emails.

Guest Registration

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.

For commonwealth guests; 

  • Name and nationality

 For non commonwealth guests;

  • Name, nationality, passport number, address of next destination

 We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at [email protected]allerhopehouse.co.uk

Cookies

Cookies are text files placed on your computer to collect standard internet log  information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies. See www.aboutcookies.org for more information.

WiFi Surveillance Cameras

We have no Wi/Fi Surveillance Cameras.

Right to be forgotten

A customer has the right to ask you to remove their details from your systems. However the Right to be Forgotten doesn’t override any legislative requirement. We are required to register all guests who come to stay at Allerhope House and keep this data for a year.

We are also required to keep financial records for 7 years; guests can not asked to erased from these financial records.

Notification of Data Breaches

We are required to notify the Information Commissioner’s’ Office within 72 hours of first having become aware of the breach where that breach is likely to “result in a risk for the rights and freedoms of individuals”. For any breach, we are required to notify the customers “without undue delay” after first becoming aware of a data breach.

Pets
Unfortunately we cannot accommodate pets.

Smoking

For the safety of all guests, Allerhope House Guest House is a ‘NON SMOKING’ establishment.

Access Statement for Allerhope House

As our home is over one hundred years old and there are many unique features in the house which add to the charm, we need you to find your way around the house without any difficulty. 


There are several things below we would like to mention:

We have a private off road guest car park outside the entrance to the house which is level; three cars can park at any one time. There is also space for a further two cars at the rear if required.

As you approach the house there are three steps.

On entering the house by the front door ground floor you will find our hall, reception area, office and dining room.

From the hall there is a staircase to the bedrooms consisting of fourteen steps.

On reaching the landing you will find a further three steps leading to the Clennel Room.

Turning right on the landing there is a further three steps leading to the Fairhaugh and Shill Moor Rooms.

Night lights are provided in each room.